Frequently asked questions

You can book online any time, call us on (07) 4595 1559, or send a referral if you’re a GP or aged care provider.

No — you do not need a GP referral to see a physiotherapist in Australia. Physiotherapists are primary contact health practitioners, which means you can book directly.

That said, GPs are the cornerstone of communitybased care. With your consent, we'll communicate with your preferred GP about any further investigations or imaging that may be needed, and we'll send them a summary of the care you receive at our clinic.

A GP referral is required if you want to access the Medicare GP Chronic Condition Management Plan (GPCCMP, previously called as EPC), which provides up to 5 bulkbilled physiotherapy sessions per calendar year with no outofpocket cost. Your GP determines whether you're eligible and provides the referral.

Your first appointment is a full assessment and the start of your treatment plan. We’ll:

• Take a thorough history of your symptoms, lifestyle, and goals
• Perform a hands‑on physical assessment and movement screen
• Explain what we find
• Formulate a treatment plan with you, including how often you’ll need to come in
• Begin treatment in the same session where appropriate — hands‑on therapy, exercise prescription, advice

Initial assessments are up to 40 minutes. You’ll usually leave with a clear plan, a home exercise programme, and an idea of what to expect over the coming weeks.

Sessions are generally between 30 and 60 minutes, depending on the type of appointment and what your treatment plan requires.

Wear loose, comfortable clothing that lets us assess and treat the area you’re seeing us about. For example, shorts work well for knee or hip concerns, and a singlet or short‑sleeved top for shoulders or upper back.

Please bring along:

• Any relevant imaging, reports, or hospital discharge summary
• Your GP referral letter if you have one (not required, but helpful)
• A list of any current medications
• A brief summary of your health history, including past injuries or surgeries
• Your Medicare card, DVA card, NDIS plan, or private health insurance card if relevant

We hold your appointment time specifically for you, which means a cancellation affects another client who could have used that slot.

• Late cancellation or non‑attendance — less than 24 business hours' notice incurs a $40 fee.
• Cancellation with 24+ hours' notice — no charge; your slot can be offered to someone else.
• Exceptional circumstances — unexpected situations happen and we’ll always consider these on a case‑by‑case basis.

We accept all major health insurance funding and welcome clients across a wide range of payment types:

• Medicare BulkBilled Physiotherapy (no gap payments) — available for clients with a valid GP Chronic Condition Management Plan (GPCCMP) referral.
• Private clients — privately funded appointments and clients using private health insurance (extras cover) are always welcome. We offer onthespot claiming through Tyro HealthPoint, so most clients only pay the gap on the day.
• WorkCover Queensland — WorkCover Queensland clients are seen with no outofpocket costs, provided a valid claim is in place.
• Department of Veterans' Affairs (DVA) — we proudly support our veterans and accept DVA Health Cards (Gold and White) for eligible services. Please present your DVA card and a valid DVA referral (Form D0904) when booking.

If you're unsure which funding option applies to you, our team is happy to help — just contact us before your appointment.

Yes, with a valid GP Chronic Condition Management Plan (GPCCMP, previously called as EPC) you can receive up to 5 bulkbilled physiotherapy sessions per calendar year with no outofpocket cost. Your GP determines whether you're eligible and provides the referral.

Yes — most major Australian private health funds include physiotherapy under extras cover. We offer on‑the‑spot claiming through Tyro HealthPoint, so you can claim your rebate at the time of your appointment and only pay the gap. The exact rebate depends on your fund and your level of cover.

Fees vary depending on the type of appointment, length, and whether it’s clinic‑based, home visit, or aged care. Please contact us on (07) 4595 1559 or email admin@balanceandmove.com for our current fee schedule. If you have a CDMP referral, WorkCover claim, DVA card, or NDIS plan, you may have no out‑of‑pocket cost.

Yes. Balance and Move Physiotherapy is a registered NDIS provider, which means we can deliver physiotherapy to NDIS participants across all three plan management types — NDIA‑managed, plan‑managed, and self‑managed.

You (or your support coordinator) can book online, call us on (07) 4595 1559, or email admin@balanceandmove.com. When booking, please let us know:

• Your NDIS number
• Your support coordinator’s contact details, if relevant
• What goals you’d like physiotherapy to support

We’ll send a service agreement and confirm everything before your first session.

Physiotherapy under the NDIS supports a wide range of goals, including:

• Improving mobility and strength
• Reducing the risk of falls
• Managing musculoskeletal pain
• Recovering from neurological conditions (e.g. stroke, brain injury, MS, Parkinson’s)
• Improving function for daily activities at home, school, or work
• Vestibular rehabilitation for dizziness and balance disorders

Services typically sit under Improved Daily Living or Improved Health and Wellbeing in your NDIS plan. We’re happy to discuss whether physiotherapy fits your plan before you book.

Yes. We provide progress reports for plan reviews and can liaise with your support coordinator, plan manager, or LAC as needed. Please let us know in advance if you need a report for a specific date or plan‑review meeting.

We accept referrals via:

• Online referral form — available on our website (https://balanceandmove.netlify.app/referral-form) — the quickest way to refer.
• Email — admin@balanceandmove.com
• Fax — (07) 3544 3017
• Medical Objects — send directly to Balance and Move Physiotherapy via the Medical Objects network.

If your patient is on a GP Chronic Condition Management Plan (GPCCMP), please include the GPCCMP form along with the relevant Medicare item number.

Yes. We bulkbill Medicare for clients referred under a GP Chronic Condition Management Plan (GPCCMP, previously called as EPC). Patients receive up to 5 sessions per calendar year at no outofpocket cost. Please ensure the referral includes the GP's signature, date, and the Medicare item number.

With the patient’s consent, we send a summary letter to the referring GP about key points in care. Our letters cover assessment findings, the treatment plan, progress, and any recommendations for further investigation or specialist input.

Yes — telehealth physiotherapy is available across Australia. Telehealth sessions are particularly useful for follow‑up appointments, exercise progressions, advice, and clients in regional or remote areas where travelling to a clinic isn’t practical.

For many conditions, telehealth is highly effective — particularly for exercise prescription, return‑to‑activity planning, post‑surgical guidance, and chronic pain management. Where hands‑on assessment or treatment is clearly needed, we’ll let you know and recommend an in‑person session.

Book through our online booking page or call us on (07) 4595 1559. We’ll email you a video link and a short pre‑session form to fill in. All you need is a phone, tablet, or computer with a camera, and a reasonably stable internet connection.

Yes. All of our physiotherapists are registered with the Australian Health Practitioner Regulation Agency (AHPRA), which is the legal requirement to practise as a physiotherapist in Australia. We are also an APA Member practice.

We treat a broad range of musculoskeletal, neurological, vestibular, and cardiorespiratory conditions across all ages. Common reasons people see us include:

• Back, neck, shoulder, hip, knee, and ankle pain
• Sports injuries and return‑to‑sport rehabilitation
• Workplace and lifting injuries
• Post‑surgical recovery (joint replacement, ACL repair, rotator cuff, etc.)
• Vestibular conditions — vertigo (including BPPV), dizziness, and balance disorders
• Neurological rehabilitation — stroke, Parkinson’s disease, multiple sclerosis, traumatic brain injury
• Falls prevention and balance training for older adults
• Cardiorespiratory physiotherapy and pulmonary rehabilitation
• Chronic pain management
• Aged‑care‑specific physiotherapy

If you’re not sure whether we can help with your specific concern, give us a call — we’ll let you know honestly if a different practitioner would be a better fit.

Yes. We offer vestibular physiotherapy for vertigo (including BPPV), dizziness, motion sensitivity, and balance disorders. Treatment is evidence‑based and often produces rapid improvements — particularly for BPPV. See our Vestibular Physiotherapy page for more detail.

Yes. We deliver neurological rehabilitation for stroke, traumatic brain injury, Parkinson’s disease, multiple sclerosis, and other neurological conditions — in our clinics, at home, in aged care, and via telehealth. We work alongside other members of your care team where relevant. See our Neurological Rehabilitation page for more detail.